//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~person:"McFadden, Kathleen L."
~subject:"Complaint management"
~subject:"Satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Satisfaction
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
United States
4
Corporate culture
3
Hospital
3
Krankenhaus
3
Unternehmenskultur
3
Facebook ratings
2
Quality management
2
Qualitätsmanagement
2
Social Web
2
Social web
2
healthcare
2
organizational culture
2
promoter scores
2
readmission rates
2
Air transport
1
Airline
1
Airline operations
1
Business strategy
1
Competing values framework
1
Dienstleistungssektor
1
Firm performance
1
Fluggesellschaft
1
Gesundheitsversorgung
1
Health care
1
Hospital quality performance
1
Lean
1
Lean Management
1
Lean Production
1
Lean management
1
Lean production
1
Luftverkehr
1
Organizational culture
1
Patient satisfaction
1
Patienten
1
Patients
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
McFadden, Kathleen L.
Han, Heesup
9
Grégoire, Yany
8
Mattila, Anna S.
7
Guchait, Priyanko
6
Jang, Soocheong
6
Sirgy, M. Joseph
6
Sparks, Beverley
6
Sreejesh, S.
6
Baker, Melissa A.
5
Balaji, M. S.
5
Cai, Ruiying
5
Harun, Ahasan
5
Madera, Juan M.
5
Prybutok, Gayle
5
Prybutok, Victor R.
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Casidy, Riza
4
Chen, Chun-Chu
4
Chi, Christina Geng-Qing
4
Gil Saura, Irene
4
Ha, Sejin
4
Hanks, Lydia
4
Hsu, Cathy H. C.
4
Hyun, Sunghyup Sean
4
Keiningham, Timothy
4
Ladeira, Wagner Junior
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
Park, Eunil
4
Petrick, James F.
4
Prayag, Girish
4
Ryu, Kisang
4
Santini, Fernando de Oliveira
4
Schiele, Holger
4
Shin, Hyunju
4
Svensson, Göran
4
Ahn, Jiseon
3
Alrawadieh, Zaid
3
more ...
less ...
Published in...
All
Quality management journal : QMJ
2
International journal of production economics
1
Journal of operations management
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
2
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
4
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->