//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~person:"Sparks, Beverley"
~subject:"Complaint management"
~subject:"Satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Satisfaction
Customer satisfaction
13
Kundenzufriedenheit
11
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
7
Service quality
7
Beschwerdemanagement
5
Beziehungsmarketing
5
Relationship marketing
5
Customer experience
3
Hotel industry
3
Hotellerie
3
Intention to recommend
3
Internet marketing
3
Online retailing
3
Online-Handel
3
Online-Marketing
3
Service failure
3
Viral marketing
3
Virales Marketing
3
Acculturation
2
Brand image
2
Brand loyalty
2
Brand management
2
China
2
E-commerce
2
Electronic Commerce
2
Intention for a repeat visit
2
Markenführung
2
Markenimage
2
Mixed methods
2
Participant-generated image (PGI) method
2
Social Web
2
Social web
2
customer satisfaction
2
Airline
1
Appraisals
1
Arbeitszufriedenheit
1
Attributions
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Sparks, Beverley
Han, Heesup
9
Grégoire, Yany
8
Mattila, Anna S.
7
Guchait, Priyanko
6
Jang, Soocheong
6
Sirgy, M. Joseph
6
Sreejesh, S.
6
Baker, Melissa A.
5
Balaji, M. S.
5
Cai, Ruiying
5
Harun, Ahasan
5
Madera, Juan M.
5
Prybutok, Gayle
5
Prybutok, Victor R.
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Casidy, Riza
4
Chen, Chun-Chu
4
Chi, Christina Geng-Qing
4
Gil Saura, Irene
4
Ha, Sejin
4
Hanks, Lydia
4
Hsu, Cathy H. C.
4
Hyun, Sunghyup Sean
4
Keiningham, Timothy
4
Ladeira, Wagner Junior
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
McFadden, Kathleen L.
4
Park, Eunil
4
Petrick, James F.
4
Prayag, Girish
4
Ryu, Kisang
4
Santini, Fernando de Oliveira
4
Schiele, Holger
4
Shin, Hyunju
4
Svensson, Göran
4
Ahn, Jiseon
3
Alrawadieh, Zaid
3
more ...
less ...
Published in...
All
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of travel and tourism marketing
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
2
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
3
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
4
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
5
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
6
Measuring customer experience in situ : the link between appraisals, emotions and overall assessments
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of hospitality management
59
(
2016
),
pp. 42-49
Persistent link: https://www.econbiz.de/10011609929
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->