Perceived prevalence and personal impact of negative online reviews
Year of publication: |
2016
|
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Authors: | Bradley, Graham L. ; Sparks, Beverley ; Weber, Karin |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 4, p. 507-533
|
Subject: | Internet | Stress | Customer satisfaction | Complaints | Coping | Onile reviews | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Virales Marketing | Viral marketing | Work stress | Online-Handel | Online retailing | Online-Marketing | Internet marketing | Persönlichkeitspsychologie | Personality psychology | Arbeitszufriedenheit | Job satisfaction | Personalisierung | Personalization | Electronic Commerce | E-commerce |
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