//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~person:"Sreejesh, S."
~subject:"Complaint management"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Emotion
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
10
Service quality
10
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
8
Relationship marketing
8
Beschwerdemanagement
5
Brand image
3
Markenimage
3
Online retailing
3
Online-Handel
3
Perception
3
Viral marketing
3
Virales Marketing
3
Wahrnehmung
3
Bewertung
2
Brand equity
2
Brand management
2
Dienstleistungssektor
2
Evaluation
2
Hotel industry
2
Hotellerie
2
Markenführung
2
Other customer perception
2
Service industry
2
webcare
2
Asia-Pacific
1
Bank
1
Bibliometrics
1
Bibliometrie
1
Brand hate
1
Brand retaliation
1
Co-creation
1
Cognition
1
Cold BRQ
1
Confidence
1
Continued usage
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Sreejesh, S.
Grégoire, Yany
8
Mattila, Anna S.
8
Jang, Soocheong
6
Sparks, Beverley
6
Baker, Melissa A.
5
Cai, Ruiying
5
Guchait, Priyanko
5
Han, Heesup
5
Harun, Ahasan
5
Miao, Li
5
Prybutok, Victor R.
5
Weber, Karin
5
Chi, Nai-Wen
4
Cobanoglu, Cihan
4
Gursoy, Dogan
4
Hsu, Cathy H. C.
4
Lu, Lu
4
Madera, Juan M.
4
McFadden, Kathleen L.
4
Prayag, Girish
4
Prybutok, Gayle
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Alrawadieh, Zaid
3
Bacile, Todd J.
3
Balaji, M. S.
3
Barnes, Donald C.
3
Beatty, Sharon E.
3
Bilgihan, Anil
3
Bujisic, Milos
3
Béal, Mathieu
3
Calvo-Porral, Cristina
3
Casidy, Riza
3
Cervera-Taulet, Amparo
3
Chatterjee, Swagato
3
Chen, Pei-Chi
3
Collier, Joel E.
3
Folse, Judith Anne Garretson
3
Gowen, Charles, III.
3
more ...
less ...
Published in...
All
International journal of hospitality management
2
Journal of strategic marketing
2
Journal of hospitality marketing & management
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
2
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
3
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
4
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
5
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->