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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Customer satisfaction
5,544
Kundenzufriedenheit
5,455
Consumer behaviour
2,868
Konsumentenverhalten
2,867
Service quality
2,866
Dienstleistungsqualität
2,854
Beziehungsmarketing
2,438
Relationship marketing
2,438
Satisfaction
649
customer satisfaction
539
Online retailing
520
Online-Handel
520
Holiday behaviour
503
Urlaubsverhalten
503
Customer service
472
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
Emotion
403
Beschwerdemanagement
383
Electronic Commerce
381
E-commerce
379
Tourism
377
Tourismus
375
Brand management
366
Markenführung
366
Qualitätsmanagement
359
Quality management
354
Brand image
350
Markenimage
350
satisfaction
350
Viral marketing
346
Virales Marketing
345
Hotel industry
341
Hotellerie
341
Einzelhandel
329
Retail trade
328
Confidence
316
Vertrauen
314
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Free
97
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Article
433
Book / Working Paper
8
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Article in journal
423
Aufsatz in Zeitschrift
423
Aufsatz im Buch
9
Book section
9
Arbeitspapier
2
Conference paper
2
Graue Literatur
2
Konferenzbeitrag
2
Non-commercial literature
2
Working Paper
2
Hochschulschrift
1
Lehrbuch
1
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1
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1
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English
437
German
3
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1
Author
All
Grégoire, Yany
8
Mattila, Anna S.
6
Guchait, Priyanko
5
Harun, Ahasan
5
Jang, Soocheong
5
Sparks, Beverley
5
Sreejesh, S.
5
Weber, Karin
5
Baker, Melissa A.
4
Cai, Ruiying
4
Hsu, Cathy H. C.
4
McFadden, Kathleen L.
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Bacile, Todd J.
3
Balaji, M. S.
3
Béal, Mathieu
3
Casidy, Riza
3
Gowen, Charles, III.
3
Hanks, Lydia
3
Koc, Erdogan
3
Lee, Jung Young
3
Lu, Lu
3
Madera, Juan M.
3
Miao, Li
3
Ozuem, Wilson
3
Pacheco, Natália Araújo
3
Sharifi, Seyed Shahin
3
Tsarenko, Yelena
3
Wu, Luorong
3
Albrecht, Arne Keno
2
Anwar, Sohail
2
Azemi, Yllka
2
Beatty, Sharon E.
2
Bradley, Graham L.
2
Campos, Pimenta, Marco Tulio
2
Cheung, Fung Yi Millissa
2
Chi, Christina Geng-Qing
2
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Published in...
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Journal of business research : JBR
39
Journal of retailing and consumer services
26
International journal of hospitality management
25
Journal of hospitality marketing & management
19
Service business
19
The journal of services marketing
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice
6
Journal of strategic marketing
6
The service industries journal
6
Journal of air transport management
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
Tourism management : research, policies, practice
5
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of travel and tourism marketing
4
Quality management journal : QMJ
4
Total quality management & business excellence
4
Asia-Pacific journal of business administration
3
European journal of marketing : EJM
3
International journal of bank marketing
3
Journal of hospitality and tourism insights
3
Journal of marketing theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Marketing intelligence & planning
3
Psychology & marketing
3
Public management review
3
Tourism management perspectives : TMP
3
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Source
All
ECONIS (ZBW)
440
RePEc
1
Showing
61
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70
of
441
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61
The art of juggling : effects of employee's polychronic orientation on service recovery performance and extra-role customer service
Jabbar, Asra
;
Danish, Rizwan Qaisar
- In:
Journal of Asia Pacific business
24
(
2023
)
2
,
pp. 102-120
Persistent link: https://www.econbiz.de/10014320471
Saved in:
62
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
63
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
64
Lenient vs. stringent returns policies in the presence of fraudulent returns : the role of customers' fairness perceptions
Chen, Jing
;
Yu, Bo
;
Chen, Bintong
;
Liu, Zhuojun
- In:
Omega : the international journal of management science
117
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014281849
Saved in:
65
Is customer participation always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
66
Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty
Yuen, Kum Fai
;
Song, Simin
;
Li, Xue
;
Wang, Xueqin
- In:
Technology analysis & strategic management
35
(
2023
)
5
,
pp. 523-537
Persistent link: https://www.econbiz.de/10014301365
Saved in:
67
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
68
Participative leadership and service recovery performance : a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
69
Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Yunus, Erlinda Nusron
- In:
The international journal of productivity and …
72
(
2023
)
5
,
pp. 1286-1303
Persistent link: https://www.econbiz.de/10014307857
Saved in:
70
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
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