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subject:"USA"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Brand image"
~subject:"Complaint management"
~subject:"Confidence"
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USA
Brand image
Complaint management
Confidence
Customer satisfaction
85
Kundenzufriedenheit
85
Consumer behaviour
47
Konsumentenverhalten
47
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
39
Relationship marketing
39
Online retailing
11
Online-Handel
11
Satisfaction
11
E-commerce
10
Electronic Commerce
10
Vertrauen
10
Brand management
8
Markenführung
8
Markenimage
8
Consumer satisfaction
7
Internet marketing
7
Online-Marketing
7
Structural equation model
7
Strukturgleichungsmodell
7
Beschwerdemanagement
6
Trust
6
Viral marketing
6
Virales Marketing
6
Brand loyalty
5
China
5
Customer loyalty
5
Customer service
5
Holiday behaviour
5
Kundenservice
5
Malaysia
5
Marketing management
5
Marketingmanagement
5
Social Web
5
Social web
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Abror, Abror
1
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Akhtar, Nadeem
1
Akoglu, Halil Erdem
1
Allameh, Sayyed Mohsen
1
Asadi, Hassan
1
Bateman, Rob
1
Che, Tong
1
Cui, Jinsheng
1
Cui, Li
1
Dastgir, Shabbir
1
Deng, Hepu
1
Du, Wenxuan
1
Dwivedi, Abhishek
1
Engriani, Yunita
1
Fatima, Johra Kayeser
1
Feng, Bo
1
Haverila, Matti
1
He, Shanshan
1
Idris, Idris
1
Jaberi, Akbar
1
Ji, Meng
1
Johnson, Lester W.
1
Khan, M. Sajid
1
Khan, Muhammad Ishfaq
1
Kim, Jong-Hyeong
1
Kim, Min Kil
1
Kim, Yu Kyoum
1
Ko, Yong Jae
1
Kumar Datta, Saroj
1
Leckie, Civilai
1
Lee, Dae Hui
1
Lee, Jeoung Hak
1
Liu, Da
1
Malhotra, Gunjan
1
Moriuchi, Emi
1
Nath Sanyal, Shamindra
1
Naumann, Earl
1
Nguyen Hau, Le
1
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Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
89
Journal of business research : JBR
88
International journal of hospitality management
81
The journal of services marketing
48
Journal of hospitality marketing & management
40
International journal of contemporary hospitality management
34
Journal of travel and tourism marketing
33
Services marketing quarterly
30
Psychology & marketing
29
Journal of service research : JSR
28
Service business
28
The service industries journal
28
Journal of strategic marketing
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
Journal of the Academy of Marketing Science
21
The journal of brand management : an international journal
21
Cogent business & management
20
European journal of marketing : EJM
19
Tourism management : research, policies, practice
19
Journal of air transport management
16
Journal of service management
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of consumer behaviour : an international research review
14
Managing service quality : MSQ ; an international journal
14
Marketing letters : a journal of research in marketing
14
The journal of product & brand management
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Pakistan journal of commerce and social sciences
11
Journal of marketing
10
Journal of service research
10
The international journal of bank marketing : IJBM
10
The journal of business & industrial marketing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of electronic customer relationship management : IJECRM
9
International journal of electronic marketing and retailing : IJEMR
9
International journal of quality and service sciences
9
International journal of services and operations management
9
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ECONIS (ZBW)
23
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1
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
2
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
Saved in:
3
Sustaining customer loyalty of fresh food e-tailers : an empirical study in China
Cui, Li
;
He, Shanshan
;
Deng, Hepu
;
Wang, Xiaoyi
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 669-686
Persistent link: https://www.econbiz.de/10014285872
Saved in:
4
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
5
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
6
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
7
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
8
Islamic bank trust : the roles of religiosity, perceived value and satisfaction
Abror, Abror
;
Patrisia, Dina
;
Engriani, Yunita
;
Idris, Idris
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 368-384
Persistent link: https://www.econbiz.de/10013163334
Saved in:
9
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
10
Linkages among extended service quality, distinct perceived value and satisfaction in the exhibition trust-building process
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 817-842
Persistent link: https://www.econbiz.de/10013163382
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