Revisiting the service recovery paradox in the restaurant industry
Year of publication: |
2022
|
---|---|
Authors: | Kim, Jong-Hyeong ; Du, Wenxuan ; Youn, Hyewon |
Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 34.2022, 3, p. 437-453
|
Subject: | Customer satisfaction | Service failure | Service recovery | Service recovery paradox | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Mobilkommunikation | Mobile communications | Dienstleistungssektor | Service industry | Kundenservice | Customer service |
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