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subject:"USA"
~isPartOf:"European accounting review"
~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Services marketing quarterly"
~isPartOf:"SpringerLink / Bücher"
~subject:"Kundenservice"
~subject:"Netherlands"
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Automotive services industry
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European accounting review
International journal of retail & distribution management
Services marketing quarterly
SpringerLink / Bücher
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Working paper / National Bureau of Economic Research, Inc.
11
The journal of structured finance
5
The second automobile revolution : trajectories of the world carmakers in the 21st century
5
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Corporate crime: cases and explanations
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ECONIS (ZBW)
6
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1
Kundenloyalität im Automobilhandel : Determinanten in Verkauf und Kundendienst
Scholly, Volker
-
2013
Der markengebundene Vertragshandel als Analyseobjekt -- Theoriebasierte Entwicklung der Untersuchungsmodelle -- Empirische Überprüfung der Untersuchungsmodelle -- Handlungsempfehlungen für die Händlerpraxis.
Persistent link: https://www.econbiz.de/10014016655
Saved in:
2
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
Saved in:
3
Performance measurement and incentive compensation : an empirical analysis and comparison of Chinese and Western firms' practices
Merchant, Kenneth A.
;
Van der Stede, Wim A.
;
Lin, Thomas W.
- In:
European accounting review
20
(
2011
)
4
,
pp. 639-667
Persistent link: https://www.econbiz.de/10009408812
Saved in:
4
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali
;
Paswan, Audhesh
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
Saved in:
5
Is participation in green service programs good business for retailers? : an exploratory study of used oil recycling
Tootelian, Dennis H.
;
Gallagher, Glenn
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10003846790
Saved in:
6
Das Konzept der Metakompetenz : Theoretische und empirische Untersuchung am Beispiel der Automobilindustrie
Dimitrova, Diana
(
contributor
)
-
2009
Gegenstand und Zielsetzung der Untersuchung -- Kompetenzen und deren Management -- Empirische Untersuchung -- Vorstudie: Expertenbefragung -- Hauptuntersuchung -- Ergebnisse der Befragung -- Abschließende Betrachtung.
Persistent link: https://www.econbiz.de/10014014748
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