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subject:"USA"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Brand image"
~subject:"China"
~subject:"Consumer behaviour"
~subject:"satisfaction"
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USA
Brand image
China
Consumer behaviour
satisfaction
Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
90
Service quality
90
Konsumentenverhalten
77
Beziehungsmarketing
53
Relationship marketing
53
Hotel industry
48
Hotellerie
48
Gastronomie
23
Restaurant industry
23
Beschwerdemanagement
14
Complaint management
14
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Emotion
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Viral marketing
13
Virales Marketing
13
Tourism industry
12
Tourismuswirtschaft
12
Customer loyalty
11
Tourism
10
Markenimage
9
Tourismus
9
Brand management
8
Markenführung
8
United States
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89
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Han, Heesup
6
Jang, Soocheong
4
Jeong, Miyoung
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bujisic, Milos
2
Fong, Lawrence Hoc Nang
2
Gursoy, Dogan
2
Hwang, Johye
2
Jani, Dev
2
Kim, Soyeon
2
Kwun, David J.
2
Lee, Jin-soo
2
Liu, Matthew Tingchi
2
Parsa, H. G.
2
Ryu, Kisang
2
Slevitch, Lisa
2
So, Amy Siu Ian
2
Swanson, Scott R.
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Ai, Chi-Han
1
Al Khateeb, Amr
1
Albayrak, Tahir
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
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Au, Wai Ching
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Avcikurt, Cevdet
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Bai, Billy
1
Balikçioglu, Sevgi
1
Ballester, Estefania
1
Baum, Tom
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Berezina, Katerina
1
Bi, Jian-Wu
1
Bonn, Mark Andrew
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Published in...
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International journal of contemporary hospitality management
Journal of retailing and consumer services
326
International journal of hospitality management
203
Journal of business research : JBR
170
The journal of services marketing
115
Journal of travel and tourism marketing
114
Journal of hospitality marketing & management
106
Cogent business & management
77
Services marketing quarterly
70
The service industries journal
64
Tourism management : research, policies, practice
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
61
Psychology & marketing
54
Asia Pacific journal of marketing and logistics
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of service research : JSR
49
Journal of strategic marketing
46
Service business
45
Tourism management perspectives : TMP
42
Journal of service management
38
European journal of marketing : EJM
36
The international journal of bank marketing : IJBM
36
International journal of electronic marketing and retailing : IJEMR
35
Journal of air transport management
34
The international review of retail, distribution and consumer research
33
Journal of the Academy of Marketing Science
31
The TQM journal : the international review of organizational improvement
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
International journal of quality and service sciences
27
International journal of retail & distribution management
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of internet commerce
27
International journal of services and operations management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of vacation marketing
26
Managing service quality : MSQ ; an international journal
26
Total quality management & business excellence
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
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ECONIS (ZBW)
89
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89
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
4
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
5
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
6
Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
7
Insights into managerial responses to repeat customers : the moderating role of social influence and revisit intention
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4330-4347
Persistent link: https://www.econbiz.de/10014430112
Saved in:
8
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
9
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
10
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
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