//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Beziehungsmarketing"
~subject:"Services"
~subject:"Verbraucherzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
USA
Beziehungsmarketing
Services
Verbraucherzufriedenheit
Customer satisfaction
69
Kundenzufriedenheit
69
Relationship marketing
33
Dienstleistungsqualität
28
Service quality
28
Consumer behaviour
27
Konsumentenverhalten
27
E-commerce
17
Electronic Commerce
17
customer satisfaction
11
Online retailing
10
Online-Handel
10
Confidence
6
United States
6
Vertrauen
6
customer relationship management
6
Customer service
5
Kundenservice
5
Mobile communications
5
Mobilkommunikation
5
service quality
5
CRM
4
Jordan
4
Jordanien
4
Lieferantenmanagement
4
Quality management
4
Qualitätsmanagement
4
Structural equation model
4
Strukturgleichungsmodell
4
Supplier relationship management
4
customer loyalty
4
Bank
3
Beschwerdemanagement
3
Brand image
3
Complaint management
3
Hospital
3
India
3
Indien
3
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
40
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
Case study
1
Fallstudie
1
Language
All
English
40
Author
All
Al-nassar, Bilal Ali Yaseen
2
Barnes, Donald C.
2
Sohn, Changsoo
2
Abu-Shanab, Emad
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Al-Wugayan, Adel A. A.
1
Alhawari, Samer
1
Amos, Clinton
1
Anderson, Rolph E.
1
Arndt, Aaron D.
1
Arsalan Najmi
1
Atchariyachanvanich, Kanokwan
1
Baker, Thomas L.
1
Bednarz Beauchamp, Michelle
1
Bellamkonda, Raja Shekhar
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Chang, Younghoon
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
Chepur, Jyothi
1
Chiranjeevi, H. S.
1
Chowdhury, Sanjit Roy
1
Choy, King Lun
1
Claver, Jimbo H.
1
Diwakaruni, Syam S.
1
Dugar, Kranti
1
Fathian, Mohammad
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Ganeshkumar C.
1
Guimaraes, Tor
1
Hamidy, Hamidullah
1
Heiser, Robert S.
1
Huda, S. S. M. Sadrul
1
Hung, Jia-Yi
1
Hung, Li-Mei
1
Ilioudi, Stamatia
1
Jiménez, Fernando R.
1
more ...
less ...
Published in...
All
International journal of electronic customer relationship management : IJECRM
Journal of marketing theory and practice
Journal of retailing and consumer services
264
International journal of hospitality management
155
Journal of business research : JBR
155
The journal of services marketing
119
The service industries journal
75
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
54
Journal of service research : JSR
53
Tourism management : research, policies, practice
52
Cogent business & management
47
Service business
46
Journal of service management
45
SpringerLink / Bücher
45
Industrial marketing management : the international journal for industrial and high-tech firms
43
Asia Pacific journal of marketing and logistics
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of strategic marketing
40
Journal of the Academy of Marketing Science
39
Psychology & marketing
39
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
29
International journal of quality and service sciences
26
Journal of marketing
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Managing service quality : MSQ ; an international journal
24
The international review of retail, distribution and consumer research
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of air transport management
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
more ...
less ...
Source
All
ECONIS (ZBW)
40
Showing
1
-
10
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
2
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
3
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
4
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
5
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
6
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
7
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
8
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
9
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
10
Building a customer-focused culture with rewards alignment : a cross-sectional analysis
Madhani, Pankaj M.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 45-80
Persistent link: https://www.econbiz.de/10012598024
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->