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subject:"USA"
~isPartOf:"Journal of air transport management"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
Airport
27
Flughafen
27
Consumer behaviour
26
Konsumentenverhalten
26
Air passenger transport
23
Passagierluftverkehr
23
Air transport
22
Luftverkehr
22
Beziehungsmarketing
17
Relationship marketing
17
Taiwan
11
Quality management
10
Qualitätsmanagement
10
Beschwerdemanagement
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Airport service quality
7
Customer service
7
Kundenservice
7
Passenger satisfaction
7
Behavioral intention
6
Satisfaction
6
Sentiment analysis
6
Airline industry
5
Airlines
5
Emotion
5
United States
5
Airline service quality
4
Arbeitszufriedenheit
4
China
4
Coronavirus
4
Fuzzy sets
4
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5
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12
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English
12
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Arora, Swapan Deep
1
Basfirinci, Cigdem
1
Budd, Thomas
1
Chow, Clement Kong-wing
1
Dresner, Martin
1
Fuller, K.
1
Garrow, Laurie A.
1
Goswami, Arkopal K.
1
Hoel, Lester A.
1
Hvass, Kristian A.
1
Ismail, Ishak
1
Kressner, Josephine
1
Marimuthu, Malliga
1
Martini, Gianmaria
1
Mathur, Sameer
1
Miller, John S.
1
Mitra, Amitava
1
Mumbower, Stacey
1
Nikbin, Davoud
1
Obeng, Kofi
1
Park, Jin-Ju
1
Park, Jin-Woo
1
Sakano, Ryoichi
1
Scotti, Davide
1
Torfadóttir, Embla
1
Wittman, Michael D.
1
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Journal of air transport management
Journal of business research : JBR
57
International journal of hospitality management
56
Journal of retailing and consumer services
42
The journal of services marketing
37
Journal of hospitality marketing & management
24
Journal of service research : JSR
24
International journal of contemporary hospitality management
22
Service business
20
Services marketing quarterly
18
Psychology & marketing
17
The service industries journal
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of the Academy of Marketing Science
16
Managing service quality : MSQ ; an international journal
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
European journal of marketing : EJM
11
Journal of service management
11
Marketing letters : a journal of research in marketing
11
Journal of marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of consumer behaviour : an international research review
9
Journal of service theory and practice
9
Journal of travel and tourism marketing
9
Asia Pacific journal of marketing and logistics
8
International journal of quality and service sciences
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of service research
8
Journal of strategic marketing
8
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Tourism management : research, policies, practice
7
Cogent business & management
6
Health care management review : HCM review
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing research : JMR
6
Journal of marketing theory and practice
6
Journal of vacation marketing : an international journal
6
Quality management journal : QMJ
6
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ECONIS (ZBW)
12
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1
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
2
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
3
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
4
Airport security and screening satisfaction : a case study of U.S.
Sakano, Ryoichi
;
Obeng, Kofi
;
Fuller, K.
- In:
Journal of air transport management
55
(
2016
),
pp. 129-138
Persistent link: https://www.econbiz.de/10011547831
Saved in:
5
Baggage fees, operational performance and customer satisfaction in the US air transport industry
Scotti, Davide
;
Dresner, Martin
;
Martini, Gianmaria
- In:
Journal of air transport management
55
(
2016
),
pp. 139-146
Persistent link: https://www.econbiz.de/10011547835
Saved in:
6
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
7
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
8
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
Saved in:
9
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
10
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
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