The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu
| Year of publication: |
2012
|
|---|---|
| Authors: | Nikbin, Davoud ; Ismail, Ishak ; Marimuthu, Malliga |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 25.2012, p. 37-39
|
| Subject: | Wechselverhalten | Switching behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Fluggesellschaft | Airline |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009664102