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subject:"USA"
~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"China"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Gefühl"
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USA
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Kundenzufriedenheit
Emotion
168
Consumer behaviour
90
Konsumentenverhalten
90
Tourism
33
Tourismus
33
Holiday behaviour
27
Urlaubsverhalten
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Personality psychology
24
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24
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Cai, Ruiying
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Feng, Cong
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Labroo, Aparna A.
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Li, Gang
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Sedikides, Constantine
2
Shi, Kan
2
Wildschut, Tim
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1
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1
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1
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
Tourism management : research, policies, practice
International journal of hospitality management
61
Journal of business research : JBR
38
Journal of retailing and consumer services
28
Academy of Management journal : AMJ
24
Journal of travel and tourism marketing
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
The journal of services marketing
20
Journal of hospitality marketing & management
19
Psychology & marketing
18
Tourism management perspectives : TMP
18
International journal of contemporary hospitality management
16
Journal of business ethics : JOBE
15
The service industries journal
13
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
11
European journal of marketing : EJM
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Working paper / National Bureau of Economic Research, Inc.
10
Service business
9
Human performance
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Personnel psychology : a journal of applied research
8
Services marketing quarterly
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of managerial psychology
7
Journal of the Academy of Marketing Science
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of business and psychology
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of management : JOM
6
Journal of marketing management : MM
6
Marketing letters : a journal of research in marketing
6
Discussion paper series / IZA
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of consumer behaviour : an international research review
5
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ECONIS (ZBW)
44
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1
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
2
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
3
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
4
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
5
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
6
It's not just the victim : bystanders' emotional and behavioural reactions towards abusive supervision
Yu, Yitong
;
Li, Yanning
;
Xu, Shi
;
Li, Gang
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271670
Saved in:
7
"I have to watch my back" : exploring Chinese hotel guests' generalized distrust and coping behavior
Ying, Tianyu
;
Tan, Xiaoyuan
;
Wei, Wei
;
Zheng, Yanyan
; …
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012595660
Saved in:
8
Exploring tourists' stress and coping strategies in leisure travel
Zhu, Mingfang
;
Gao, Jie
;
Zhang, Linan
;
Jin, Shenglang
- In:
Tourism management : research, policies, practice
81
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012297635
Saved in:
9
Bonding and dissonance : rethinking the interrelations among stakeholders in heritage tourism
Zhang, Rouran
;
Smith, Laurajane
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 212-223
Persistent link: https://www.econbiz.de/10012128602
Saved in:
10
Emotional responses toward tourism performing arts development : a comparison of urban and rural residents in China
Zheng, Danni
;
Ritchie, Brent W.
;
Benckendorff, Pierre
; …
- In:
Tourism management : research, policies, practice
70
(
2019
),
pp. 238-249
Persistent link: https://www.econbiz.de/10011949658
Saved in:
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