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subject:"USA"
~isPartOf:"Journal of retailing and consumer services"
~person:"Sharma, Piyush"
~subject:"Brand image"
~subject:"Kundenzufriedenheit"
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USA
Brand image
Kundenzufriedenheit
Customer satisfaction
2
Dienstleistungsqualität
2
Service quality
2
Attribution
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Checkout methods
1
Complaint management
1
Consumer behaviour
1
Distributive justice
1
Food retailing
1
Gerechtigkeit
1
Justice
1
Justice sensitivity
1
Konsumentenverhalten
1
Lebensmitteleinzelhandel
1
Relationship marketing
1
Selbstbedienung
1
Self-service
1
Self-service technology
1
Service recovery
1
Social comparison
1
Store loyalty
1
Store quality
1
Supermarkets
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Verteilungsgerechtigkeit
1
Viral marketing
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Virales Marketing
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Sharma, Piyush
Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
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Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
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Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
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Baier, Daniel
2
Bala, Pradip Kumar
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Journal of retailing and consumer services
The journal of services marketing
7
Journal of business research : JBR
2
Journal of service management
2
Journal of service research : JSR
2
Branding and sustainable competitive advantage : building virtual presence
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
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