Self-service technology in supermarkets : do frontline staff still matter?
Year of publication: |
2021
|
---|---|
Authors: | Sharma, Piyush ; Ueno, Akiko ; Kingshott, Russel |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 59.2021, p. 1-10
|
Subject: | Checkout methods | Self-service technology | Store loyalty | Store quality | Supermarkets | Konsumentenverhalten | Consumer behaviour | Selbstbedienung | Self-service | Lebensmitteleinzelhandel | Food retailing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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