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subject:"USA"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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Subject
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USA
Complaint management
Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
319
Konsumentenverhalten
319
Beziehungsmarketing
256
Relationship marketing
256
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
83
Retail trade
83
Online retailing
79
Online-Handel
79
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
35
Markenführung
35
Beschwerdemanagement
33
Customer loyalty
32
Confidence
30
Vertrauen
30
Brand image
27
Customer experience
27
Markenimage
27
Internet marketing
26
Loyalty
26
Online-Marketing
26
Social Web
25
Social web
25
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
21
Customer retention
21
Kundenintegration
21
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Undetermined
26
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Article
42
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Article in journal
42
Aufsatz in Zeitschrift
42
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English
42
Author
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Carpenter, Jason M.
2
Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Arikan, Esra
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Bambauer-Sachse, Silke
1
Basil, Debra Z.
1
Bataoui, Soffien
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boch, Emmanuelle
1
Borges, Adilson
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Brosdahl, Deborah J. C.
1
Cambra-Fierro, Jesús
1
Casidy, Riza
1
Chen, Ke
1
Chen, Nuoya
1
Cheng, Peng
1
Chiagouris, Larry
1
Chih, Wen-Hai
1
Cho, Youngju
1
Claye-Puaux, Sophie
1
Daroczi, Zoltan
1
Dootson, Paula
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Ford, John B.
1
Gelbrich, Katja
1
Geuens, Maggie
1
Gligor, David
1
Goodrich, Kendall
1
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Journal of retailing and consumer services
Journal of business research : JBR
57
International journal of hospitality management
56
The journal of services marketing
37
Journal of hospitality marketing & management
24
Journal of service research : JSR
24
International journal of contemporary hospitality management
22
Service business
20
Services marketing quarterly
18
Psychology & marketing
17
The service industries journal
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of the Academy of Marketing Science
16
Managing service quality : MSQ ; an international journal
13
Journal of air transport management
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
European journal of marketing : EJM
11
Journal of service management
11
Marketing letters : a journal of research in marketing
11
Journal of marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of consumer behaviour : an international research review
9
Journal of service theory and practice
9
Journal of travel and tourism marketing
9
Asia Pacific journal of marketing and logistics
8
International journal of quality and service sciences
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of service research
8
Journal of strategic marketing
8
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Tourism management : research, policies, practice
7
Cogent business & management
6
Health care management review : HCM review
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing research : JMR
6
Journal of marketing theory and practice
6
Journal of vacation marketing : an international journal
6
Quality management journal : QMJ
6
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ECONIS (ZBW)
42
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1
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
4
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
5
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
6
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
7
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
8
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
9
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
10
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
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