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subject:"USA"
~isPartOf:"Journal of service research"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~source:"econis"
~subject:"Customer service"
~subject:"Produktqualität"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer service
Produktqualität
Dienstleistungsqualität
161
Service quality
161
Customer satisfaction
70
Kundenzufriedenheit
70
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
46
Konsumentenverhalten
46
Kundenservice
28
Dienstleistungssektor
25
Service industry
25
Beschwerdemanagement
24
Complaint management
24
United States
19
Quality management
14
Qualitätsmanagement
14
Dienstleistung
13
Services
13
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10
Schule
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Measurement
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Messung
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Robot
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Roboter
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Teaching profession
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Bildungsertrag
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Dienstleistungsmarketing
6
Gesundheitswesen
6
Health care system
6
Impact assessment
6
Künstliche Intelligenz
6
Online retailing
6
Online-Handel
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52
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Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Groth, Markus
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Ko, Yong Jae
2
Larivière, Bart
2
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Subramony, Mahesh
2
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1
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1
Auh, Seigyoung
1
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1
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1
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1
Bayón, Tomás
1
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1
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1
Behrman, Jere R.
1
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1
Birdsall, Nancy
1
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1
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1
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1
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1
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1
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1
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1
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Journal of service research
Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
97
Journal of retailing and consumer services
81
The journal of services marketing
69
Journal of business research : JBR
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
International journal of contemporary hospitality management
35
Health care management review : HCM review
29
Quality management journal : QMJ
29
The service industries journal
29
Journal of hospitality marketing & management
28
Journal of service research : JSR
25
The TQM journal : the international review of organizational improvement
25
International journal of productivity and quality management : IJPQM
24
Journal of service management
24
Services marketing quarterly
23
Total quality management & business excellence
23
Journal of air transport management
22
NBER working paper series
22
International journal of production research
19
Journal of health economics
19
International journal of quality & reliability management
18
International journal of quality and service sciences
18
Auditing : a journal of practice & theory
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Service business
17
International journal of production economics
16
Cogent business & management
15
Economics of education review
15
Journal of service theory and practice
15
Journal of travel and tourism marketing
15
Tourism management : research, policies, practice
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of services and operations management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of industrial organization
13
NBER Working Paper
13
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ECONIS (ZBW)
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1
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
3
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
4
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
5
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
6
It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
Saved in:
7
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
8
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
10
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
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