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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~source:"econis"
~subject:"Customer service"
~subject:"Produktqualität"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer service
Produktqualität
Dienstleistungsqualität
324
Service quality
324
Customer satisfaction
167
Kundenzufriedenheit
167
Quality management
107
Qualitätsmanagement
107
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
61
Konsumentenverhalten
61
service quality
45
Product quality
37
Taiwan
35
Measurement
26
Messung
26
customer satisfaction
25
Higher education institution
24
Hochschule
24
Hospital
24
Krankenhaus
24
United States
24
Dienstleistungssektor
22
Service industry
22
Kundenservice
16
Performance measurement
15
Performance-Messung
15
higher education
15
Beschwerdemanagement
14
Complaint management
14
Students
14
Studierende
14
E-commerce
13
Electronic Commerce
13
Online retailing
13
Online-Handel
13
Arbeitszufriedenheit
12
Gesundheitsversorgung
12
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72
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72
Conference paper
1
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1
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English
74
Author
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Dahlgaard, Jens Jörn
4
Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Larivière, Bart
2
Löfgren, Martin
2
Marimon, Frederic
2
Rockoff, Jonah E.
2
Van Vaerenbergh, Yves
2
Abosag, Ibrahim
1
Adel, Riham
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Augustyn, Marcjanna M.
1
Bahar, Reyhan
1
Barber, Nelson
1
Behrman, Jere R.
1
Ben-Shlomo, Izhar
1
Bernardo, Merce
1
Birdsall, Nancy
1
Cai, Shaohan
1
Carlgren, Lisa
1
Casadesús, Martí
1
Cattani, Kevin
1
Cebul, Randall D.
1
Chai, Kai-hin
1
Chan, Heidi H. T.
1
Chang, Peng-Chan
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
1
Chen, Hsin-i
1
Chen, I-Shuo
1
Chen, Jui-Kuei
1
Chen, Martin
1
Chen, Mu-Chen
1
Chen, Yi-Fong
1
Cheng, Ching-Chan
1
Cheng, Yu-chi
1
Chien, Kang-Min
1
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Managing service quality : MSQ ; an international journal
The American economic review
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
97
Journal of retailing and consumer services
81
The journal of services marketing
69
Journal of business research : JBR
57
International journal of contemporary hospitality management
35
Health care management review : HCM review
29
Quality management journal : QMJ
29
The service industries journal
29
Journal of hospitality marketing & management
28
Journal of service research : JSR
25
The TQM journal : the international review of organizational improvement
25
International journal of productivity and quality management : IJPQM
24
Journal of service management
24
Services marketing quarterly
23
Total quality management & business excellence
23
Journal of air transport management
22
NBER working paper series
22
Journal of service research
20
International journal of production research
19
Journal of health economics
19
International journal of quality & reliability management
18
International journal of quality and service sciences
18
Auditing : a journal of practice & theory
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Service business
17
International journal of production economics
16
Cogent business & management
15
Economics of education review
15
Journal of service theory and practice
15
Journal of travel and tourism marketing
15
Tourism management : research, policies, practice
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of services and operations management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of industrial organization
13
NBER Working Paper
13
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ECONIS (ZBW)
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1
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
2
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
3
Making sense of quality philosophies
Fredriksson, Maria
;
Isaksson, Raine
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1452-1465
Persistent link: https://www.econbiz.de/10011919007
Saved in:
4
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
5
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
6
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
7
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
8
Manage perceived e-learning quality in Egyptian context
Adel, Riham
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
Saved in:
9
Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko
;
Gomelj Omerzel, Doris
;
Kodrič, Borut
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
Saved in:
10
Does the implementation of quality standards freeze action modes?
Greenhut, Ayala Kobo
;
Magnezi, Racheli
;
Ben-Shlomo, Izhar
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1609-1616
Persistent link: https://www.econbiz.de/10011817011
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