Quality framework for credence-based informational services : applying Kano's method
Year of publication: |
January-February 2018
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Authors: | Amritesh ; Misra, Subhas C. ; Chatterjee, Jayanta |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 2, p. 116-147
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Subject: | information quality | credence situation | online counselling | Kano method | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality |
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