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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~source:"econis"
~subject:"Customer service"
~subject:"Produktqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer service
Produktqualität
Dienstleistungsqualität
101
Service quality
101
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
21
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
21
United States
19
Quality management
14
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
Kundenservice
8
School
8
Schule
8
Lehrkräfte
7
Teaching profession
7
Bildungsniveau
6
Dienstleistungssektor
6
Educational achievement
6
Impact assessment
6
Measurement
6
Messung
6
Service industry
6
Taiwan
6
Wirkungsanalyse
6
Bildungsertrag
5
Dienstleistungsmanagement
5
Emotion
5
Hospital
5
Krankenhaus
5
Online retailing
5
Online-Handel
5
Returns to education
5
Service management
5
Gastronomie
4
Gerechtigkeit
4
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Type of publication
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Article
30
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
30
Language
All
English
30
Author
All
Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Larivière, Bart
2
Rockoff, Jonah E.
2
Van Vaerenbergh, Yves
2
Barber, Nelson
1
Cattani, Kevin
1
Cebul, Randall D.
1
Chai, Kai-hin
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Cunha, Miguel Pina e
1
Cutler, David M.
1
De Keyser, Arne
1
Fan, Qingji
1
Fini, Elham Ellie H.
1
Goldhaber, Daniel D.
1
Hansen, Michael
1
Hastings, Justine S.
1
Heras-Saizarbitoria, Iñaki
1
Hotz, Vincent Joseph
1
Howell, Ryan
1
Hsu, Li-chun
1
Huckman, Robert S.
1
Johnson, Lester W.
1
Kamoche, Ken
1
Kane, Thomas J.
1
Kim, Joong In
1
Kim, Tae Ho
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Landrum, Mary Beth
1
Lee, Eun Jung
1
Lee, Jeoung Yul
1
Li, Zhao
1
Lukea-Bhiwajee, Soolakshna D.
1
Marley, Kathryn A.
1
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Published in...
All
Managing service quality : MSQ ; an international journal
The American economic review
International journal of hospitality management
97
Journal of retailing and consumer services
81
The journal of services marketing
69
Journal of business research : JBR
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
International journal of contemporary hospitality management
35
Health care management review : HCM review
29
Quality management journal : QMJ
29
The service industries journal
29
Journal of hospitality marketing & management
28
Journal of service research : JSR
25
The TQM journal : the international review of organizational improvement
25
International journal of productivity and quality management : IJPQM
24
Journal of service management
24
Services marketing quarterly
23
Total quality management & business excellence
23
Journal of air transport management
22
Journal of service research
20
International journal of production research
19
Journal of health economics
19
International journal of quality & reliability management
18
International journal of quality and service sciences
18
Auditing : a journal of practice & theory
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Service business
17
International journal of production economics
16
Cogent business & management
15
Economics of education review
15
Journal of service theory and practice
15
Journal of travel and tourism marketing
15
Tourism management : research, policies, practice
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of services and operations management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of industrial organization
13
European research studies
12
Psychology & marketing
12
Asia Pacific journal of marketing and logistics
11
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ECONIS (ZBW)
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1
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
4
Measuring the impacts of teachers, [part] I: evaluating bias in teacher value-added estimates
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2593-2632
Persistent link: https://www.econbiz.de/10010468372
Saved in:
5
Measuring the impacts of teachers, [part] II: teacher value-added and student outcomes in adulthood
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2633-2679
Persistent link: https://www.econbiz.de/10010468892
Saved in:
6
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
7
Using school choice lotteries to test measures of school effectiveness
Deming, David J.
- In:
The American economic review
104
(
2014
)
5
,
pp. 406-411
Persistent link: https://www.econbiz.de/10010390153
Saved in:
8
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
9
The influence of event quality on revisit intention : gender difference and segmentation strategy
Kim, Tae Ho
;
Ko, Yong Jae
;
Park, Chan Min
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 205-224
Persistent link: https://www.econbiz.de/10009759415
Saved in:
10
Internalization of quality management in service organizations
Tarí, Juan José
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
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