Internalization of quality management in service organizations
Juan José Tarí; Iñaki Heras-Saizarbitoria; Jorge Pereira
| Year of publication: |
2013
|
|---|---|
| Authors: | Tarí, Juan José ; Heras-Saizarbitoria, Iñaki ; Pereira, Jorge |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 6, p. 456-473
|
| Subject: | Performance | ISO 9001 | Internatization | Motives for certification | Quality certification | Spanish Q for tourist quality mark | Spanien | Spain | Qualitätsmanagement | Quality management | Standardisierung | Standardization | Produktqualität | Product quality | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010201702