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subject:"USA"
~language:"deu"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Quality management"
~type_genre:"Glossary included"
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Management sozialer Dienstleistungsqualität : Grundlagen, Konzepte und Instrumente im Überblick
Gerull, Peter
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2014
Persistent link: https://www.econbiz.de/10010375442
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