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subject:"USA"
~person:"Kim, Wansoo"
~subject:"Brand management"
~subject:"E-commerce"
~subject:"Verbraucherzufriedenheit"
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Customer satisfaction
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Kim, Wansoo
Homburg, Christian
24
Han, Heesup
16
Huber, Frank
12
Bauer, Hans H.
9
Jang, Soocheong
9
Töpfer, Armin
9
Bruhn, Manfred
8
Hill, Nigel
7
Khan, Imran
7
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7
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7
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6
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6
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6
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6
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6
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6
Rather, Raouf Ahmad
6
Rudolph, Bettina
6
Ryu, Kisang
6
Simon, Hermann
6
Sparks, Beverley
6
Aksoy, Lerzan
5
Bendel, Klaus
5
Blankson, Charles
5
Büttner, Miriam
5
Fatma, Mobin
5
Heitmann, Mark
5
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5
Park, Jungkun
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5
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5
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5
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The service industries journal
1
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ECONIS (ZBW)
5
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Drivers of brand loyalty in the chain coffee shop industry
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Chua, Bee-Lia
- In:
International journal of hospitality management
72
(
2018
),
pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
Saved in:
2
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
3
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
4
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
5
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
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