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subject:"USA"
~person:"Shahin, Arash"
~person:"Torres, Edwin N."
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Supply chain"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
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Dienstleistungsqualität
37
Service quality
37
Kundenzufriedenheit
23
Quality management
17
Qualitätsmanagement
17
Hotel industry
15
Hotellerie
15
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9
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customer satisfaction
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Data-Envelopment-Analyse
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Messung
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Multikriterielle Entscheidungsanalyse
4
Customer delight
3
Dienstleistungssektor
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Kano model
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Product quality
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Produktqualität
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Service industry
3
Emotion
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Esfahan
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Shahin, Arash
Torres, Edwin N.
Han, Heesup
36
Mattila, Anna S.
31
Prybutok, Victor R.
25
Prentice, Catherine
24
Hanushek, Eric Alan
19
Sharma, Piyush
19
Usman, Osly
19
McColl-Kennedy, Janet R.
18
Wong, IpKin Anthony
16
Balaji, M. S.
15
Jang, Soocheong
15
Söderlund, Magnus
14
Grégoire, Yany
13
Rivkin, Steven G.
13
Sparks, Beverley
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gustafsson, Anders
12
Rebitzer, James B.
12
Staiger, Douglas
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Ringle, Christian M.
11
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Ladhari, Riadh
10
Patterson, Paul G.
10
Qin, Hong
10
Quach, Sara
10
Ro, Heejung
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
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International journal of hospitality management
4
International journal of productivity and quality management : IJPQM
4
International journal of contemporary hospitality management
2
International journal of quality & reliability management
2
Journal of hospitality marketing & management
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism review : the official journal of the AIEST
2
Benchmarking : an international journal
1
International journal of services and operations management
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
25
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
3
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
4
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
5
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
6
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
9
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
10
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
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