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subject:"USA"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~subject:"Quality management"
~type_genre:"Aufsatz im Buch"
~type_genre:"Glossary included"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
Customer satisfaction
Electronic Commerce
Quality management
Dienstleistungsqualität
1,067
Service quality
1,067
Beziehungsmarketing
178
Relationship marketing
178
Qualitätsmanagement
157
Deutschland
152
Germany
152
Kundenzufriedenheit
148
Theorie
131
Theory
131
Consumer behaviour
95
Konsumentenverhalten
95
United States
62
Customer service
52
Kundenservice
52
Dienstleistungssektor
50
Service industry
50
Hospital
47
Krankenhaus
47
Measurement
45
Messung
45
Gesundheitsversorgung
39
Health care
39
Bewertung
32
Evaluation
32
Gesundheitswesen
32
Health care system
32
Lieferantenmanagement
32
Product quality
32
Produktqualität
32
Supplier relationship management
32
E-commerce
29
Financial audit
29
Higher education institution
29
Hochschule
29
Wirtschaftsprüfung
29
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Undetermined
64
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3
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Article
361
Book / Working Paper
4
Type of publication (narrower categories)
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Aufsatz im Buch
Glossary included
Article in journal
7,373
Aufsatz in Zeitschrift
7,373
Graue Literatur
427
Non-commercial literature
427
Book section
361
Arbeitspapier
312
Working Paper
312
Hochschulschrift
213
Thesis
168
Conference paper
81
Konferenzbeitrag
81
Collection of articles of several authors
75
Sammelwerk
75
Case study
66
Fallstudie
66
Konferenzschrift
40
Bibliografie enthalten
38
Bibliography included
38
Aufsatzsammlung
30
Collection of articles written by one author
25
Conference proceedings
25
Sammlung
25
Amtsdruckschrift
23
Government document
23
Lehrbuch
9
Handbook
8
Handbuch
8
Textbook
8
Bibliografie
7
Glossar enthalten
4
Guidebook
4
Ratgeber
4
Reprint
4
Advisory report
3
Gutachten
3
Interview
3
Mehrbändiges Werk
3
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3
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Language
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English
237
German
127
French
1
Author
All
Bruhn, Manfred
8
Bauer, Hans H.
5
Benkenstein, Martin
4
Falk, Tomas
4
Pepels, Werner
4
Fließ, Sabine
3
Hammerschmidt, Maik
3
Stenglin, Ariane von
3
Töpfer, Armin
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Ariyanti, M.
2
Bharati, Pratyush
2
Bretzke, Wolf-Rüdiger
2
Chaudhury, Abhijit
2
Coenen, Christian
2
Crisafulli, Benedetta
2
Diao, Yixin
2
Dreyer, Axel
2
Gouthier, Matthias H. J.
2
Hanushek, Eric Alan
2
Hüttel, Björn Armin
2
Kuhlen, Rainer
2
Liljander, Veronica
2
Nuttawut Rojniruttikul
2
Ograjenšek, Irena
2
Ozuem, Wilson
2
Ranfagni, Silvia
2
Ray, Nilanjan
2
Rebitzer, James B.
2
Rupp, Nicholas G.
2
Schumann, Jan Hendrik
2
Singh, Jaywant
2
Smith-Ditizio, Amber A.
2
Woratschek, Herbert
2
Abzug, Rikki
1
Ackermann, Anja-Susan
1
Adam, Dietrich
1
Adapa, Sujana
1
Adil, Mohd.
1
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Institution
All
American Society for Quality
1
Published in...
All
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Achieving competitive advantage through quality management
5
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Electronic Services
3
Finance bundling and finance transformation : shared services next level
3
Strategies and tools for managing connected consumers
3
World class applications of Six Sigma : [real world examples of success]
3
Contemporary research in e-marketing ; 1
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Current issues in E-business research
2
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
2
Dienstleistungscontrolling
2
E-commerce trends for organizational advancement : new applications and methods
2
E-marketing in developed and developing countries : emerging practices
2
Enhancing knowledge development in marketing ; Vol. 21
2
Global cases on hospitality industry
2
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
2
Grundlagen des After Sales Marketing
2
Handbook of research on customer engagement
2
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
2
Health care issues in the United States and Japan
2
Innovations in certain areas of organization management and marketing
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Kundenorientierung im Touristikmanagement
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Management technologies for E-Commerce and E-Business applications : proceedings
2
Management, Prozessgestaltung, Kundenperspektive
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marketing in the new global order : challenges and opportunities
2
Marktpsychologie
2
Modern analysis of customer surveys : with applications using R
2
Qualitätscontrolling
2
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
2
Qualitätsmanagement im Gesundheitswesen
2
Recent developments in Vietnamese business and finance
2
Services marketing cases in emerging markets : an asian perspective
2
Strategic system assurance and business analytics
2
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Source
All
ECONIS (ZBW)
365
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1
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
3
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
4
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
5
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
6
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
7
Sustainable teaching : teacher readiness for online teaching working from home
Joseph, Christo
- In:
Corporate Sustainability in Times of Virus Crises
,
(pp. 249-270)
.
2023
Persistent link: https://www.econbiz.de/10014289644
Saved in:
8
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
Saved in:
9
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
10
The impact of quality management practices on purchasing performance within supply chain relationships in service organizations
Salam, Muhammad Asif
;
Yaqub, Muhammad Zafar
- In:
Networks in International Business : Managing …
,
(pp. 309-331)
.
2023
Persistent link: https://www.econbiz.de/10013539453
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