The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Year of publication: |
2023
|
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Authors: | Bakır, Mahmut |
Published in: |
Measuring consumer behavior in hospitality for enhanced decision making. - Hershey, PA : IGI Global, ISBN 978-1-6684-6607-0. - 2023, p. 230-250
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Subject: | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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