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subject:"USA"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Health care"
~subject:"Quality management"
~type_genre:"Glossary included"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Management sozialer Dienstleistungsqualität : Grundlagen, Konzepte und Instrumente im Überblick
Gerull, Peter
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2014
Persistent link: https://www.econbiz.de/10010375442
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Improving healthcare using Toyota lean production methods : 46 steps for improvement
Chalice, Robert
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2007
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2. ed.
Persistent link: https://www.econbiz.de/10003414601
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Improving service quality in the global economy : achieving high performance in public and private sectors
Milakovich, Michael E.
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2006
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2. ed
Persistent link: https://www.econbiz.de/10002705291
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