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subject:"USA"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~type_genre:"Fallstudie"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
Customer satisfaction
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
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United States
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Deutschland
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38
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Smith-Ditizio, Amber A.
2
Adapa, Sujana
1
Ahearne, Michael
1
Altinay, Levent
1
Anderson, Verl
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Baker, Susan
1
Barbieri, Carla
1
Bhaskar, N. Udaya
1
Bose, S. K.
1
Bovaird, Tony
1
Brege, Staffan
1
Cahan, Steven F.
1
Caldwell, Cam
1
Camarero, Carmen
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chaney, Paul K.
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Chen, Yu-fen
1
Chong, Rita
1
Chuancharoen, Supakij
1
Clark, Moira
1
Clark, Stephanie
1
Crisafulli, Benedetta
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Dadfar, Hossein
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Devi, P. Uma Maheswari
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Dick, Rolf van
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Egg, Gerrit
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Georgiadis, Christos K.
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Gray, Edward H.
1
Gray, Irwin
1
Gummesson, Evert
1
Haddad, Abeer
1
Harmeling, Susan S.
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Services marketing cases in emerging markets : an asian perspective
2
Tourism management : research, policies, practice
2
Auditing : a journal of practice & theory
1
Benchmarking : an international journal ; BIJ
1
Business strategies : types, benefits and effects on firm performance
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Global business and organizational excellence : a review of research & best practices
1
Information systems and e-business management : ISeB
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of internet and enterprise management : IJIEM
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International public management journal
1
Journal of air transport management
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Online banking security measures and data protection
1
Organization : the critical journal of organization, theory and society
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Supply chain management : applications for manufacturing and service industries
1
Tourism management perspectives : TMP
1
Tourism planning & development
1
World class applications of Six Sigma : [real world examples of success]
1
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ECONIS (ZBW)
41
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41
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1
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
2
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
3
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
4
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
5
A service quality case study : what not to do
Anderson, Verl
;
Caldwell, Cam
- In:
Competitive advantage : strategies, management and …
,
(pp. 239-248)
.
2017
Persistent link: https://www.econbiz.de/10011732344
Saved in:
6
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
7
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
8
Professional sports faculty location and vendor considerations
Smith-Ditizio, Amber A.
- In:
Supply chain management : applications for …
,
(pp. 203-218)
.
2016
Persistent link: https://www.econbiz.de/10011503315
Saved in:
9
Characterizing Themed Touring Routes : a geospatial and tourism evaluation of wine trails
Xu, Shuangyu
;
Leung, Yu-Fai
;
Barbieri, Carla
- In:
Tourism planning & development
13
(
2016
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10011554199
Saved in:
10
In-store design and marketing effects : taking account of the influence of servicescape design upon retail brand frontline employees
Kearney, Treasa
- In:
Multi-channel marketing, branding and retail design : …
,
(pp. 193-217)
.
2016
Persistent link: https://www.econbiz.de/10011582614
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