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subject:"USA"
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Search: subject_exact:"Customer satisfaction"
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Subject
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USA
Customer satisfaction
13,677
Kundenzufriedenheit
13,470
Service quality
6,126
Dienstleistungsqualität
6,094
Consumer behaviour
5,344
Konsumentenverhalten
5,341
Beziehungsmarketing
5,339
Relationship marketing
5,334
customer satisfaction
1,251
Satisfaction
1,048
Arbeitszufriedenheit
995
Job satisfaction
986
Customer service
981
Kundenservice
976
Online retailing
976
Online-Handel
976
Qualitätsmanagement
917
Quality management
870
Holiday behaviour
835
Urlaubsverhalten
835
Electronic Commerce
790
Emotion
773
E-commerce
770
Beschwerdemanagement
761
Complaint management
761
Confidence
686
Vertrauen
686
Einzelhandel
660
Verbraucherzufriedenheit
660
Retail trade
646
Markenimage
644
Brand image
643
Hotel industry
639
Hotellerie
638
Tourismus
628
Brand management
627
Markenführung
626
Tourism
623
service quality
619
satisfaction
597
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Online availability
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Undetermined
62
Free
13
Type of publication
All
Article
414
Book / Working Paper
46
Type of publication (narrower categories)
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Article in journal
386
Aufsatz in Zeitschrift
386
Aufsatz im Buch
27
Book section
27
Graue Literatur
20
Non-commercial literature
20
Arbeitspapier
13
Working Paper
13
Hochschulschrift
10
Thesis
9
Case study
6
Fallstudie
6
Collection of articles written by one author
3
Guidebook
3
Ratgeber
3
Sammlung
3
Aufsatzsammlung
2
Company information
2
Firmeninformation
2
Umfrage
2
Biografie
1
Biography
1
Collection of articles of several authors
1
Dissertation u.a. Prüfungsschriften
1
Reprint
1
Sammelwerk
1
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Language
All
English
450
German
9
Undetermined
2
Author
All
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Botti, Simona
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
2
Cobanoglu, Cihan
2
Coleman, Linda
2
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Institution
All
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
National Bureau of Economic Research
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
Published in...
All
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
3
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Source
All
ECONIS (ZBW)
455
USB Cologne (EcoSocSci)
4
RePEc
1
Showing
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71
Customers' continuance intention regarding mobile service providers : a status quo bias perspective
Khedhaouria, Anis
;
Thurik, Adriaan R.
;
Gurau, Calin
; …
- In:
Journal of global information management : an official …
24
(
2016
)
4
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011623471
Saved in:
72
An examination of cross-cultural differences in e-service quality, e-satisfaction and e-marketing success : Korean vs. American portal sites
Fan, Qingji
;
Kim, Hye-Ran
;
Lee, Jeoung Yul
- In:
International journal of multinational corporation strategy
1
(
2016
)
1
,
pp. 44-64
Persistent link: https://www.econbiz.de/10011614206
Saved in:
73
Exploration of factors influencing body image satisfaction and purchase intent : millennial females
Rieke, Sara Emma
;
Fowler, Deborah Clay
;
Chang, Hyo Jung
; …
- In:
Journal of fashion marketing and management
20
(
2016
)
2
,
pp. 208-229
Persistent link: https://www.econbiz.de/10011575486
Saved in:
74
Converging and diverging forces on customer satisfaction : comparative empirical analysis of Hollywood movies in the U.S. and China
Sussan, Fiona
;
Chinta, Ravi
- In:
SAM advanced management journal : amj
81
(
2016
)
2
,
pp. 31-44
Persistent link: https://www.econbiz.de/10011565570
Saved in:
75
Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena
;
Menachemi, Nir
- In:
Health care management review : HCM review
41
(
2016
)
4
,
pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
Saved in:
76
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
77
Bitte recht freundlich!
Hamel, Gary
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
),
pp. 104-109
Persistent link: https://www.econbiz.de/10011537013
Saved in:
78
A comparative study of banking services and customer satisfaction in public, private and foreign banks
Surabhi Singh
;
Arora, Renu
- In:
Challenges and trends in modern banking
,
(pp. 259-277)
.
2016
Persistent link: https://www.econbiz.de/10011516913
Saved in:
79
Exploring differences in budget characteristics, roles and satisfaction : a configurational approach
Sponem, Samuel
;
Lambert, Caroline
- In:
Management accounting research
30
(
2016
),
pp. 47-61
Persistent link: https://www.econbiz.de/10011448377
Saved in:
80
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
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