//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"United States"
~accessRights:"restricted"
~isPartOf:"Journal of hospitality and tourism insights"
~subject:"Konsumentenverhalten"
~subject:"Service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
United States
Konsumentenverhalten
Service recovery
Customer satisfaction
4
Customer service
4
Kundenservice
4
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Service quality
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Relationship marketing
2
Coaching
1
Compensation
1
Conjoint analysis
1
Conjoint-Analyse
1
Consumer behaviour
1
Customer delight
1
Delightful service
1
Dienstleistungssektor
1
Emerging economies
1
Emerging markets
1
Ethiopia
1
Experiential marketing
1
Ghana
1
Guest preference
1
Human Resource Management
1
Human resource development
1
Human resources management
1
KFC
1
Personalentwicklung
1
Personalmanagement
1
Präferenztheorie
1
Repurchase intention
1
Role modelling
1
Schwellenländer
1
Service climate
1
Service failure
1
Service industry
1
Structural equation model
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Amoako, George Kofi
1
Bonsu, Gifty Agyeiwah
1
Caesar, Livingstone Divine
1
Dzogbenuku, Robert Kwame
1
Galay, Yana
1
Ihtiyar, Ali
1
Ihtiyar, Hatice Gulsah
1
Lee, Seung Hyun
1
more ...
less ...
Published in...
All
Journal of hospitality and tourism insights
Journal of retailing and consumer services
42
International journal of hospitality management
30
Journal of business research : JBR
30
The journal of services marketing
25
Journal of service research
11
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service theory and practice
7
Journal of the Academy of Marketing Science
7
Journal of service theory and practice : JSTP
6
Service business
5
The service industries journal
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing
4
International journal of quality and service sciences
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service management
4
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
Marketing letters : a journal of research in marketing
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of consumer studies
3
International journal of production economics
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service recovery performance and repurchase intentions : the mediation effect of service quality at KFC
Amoako, George Kofi
;
Caesar, Livingstone Divine
; …
- In:
Journal of hospitality and tourism insights
6
(
2023
)
1
,
pp. 110-130
Persistent link: https://www.econbiz.de/10013536097
Saved in:
2
Guest preferences for service recovery procedures : conjoint analysis
Lee, Seung Hyun
- In:
Journal of hospitality and tourism insights
1
(
2018
)
3
,
pp. 276-288
Persistent link: https://www.econbiz.de/10011924278
Saved in:
3
Exploration of the antecedents and consequences of customers' service experiences
Ihtiyar, Ali
;
Ihtiyar, Hatice Gulsah
;
Galay, Yana
- In:
Journal of hospitality and tourism insights
1
(
2018
)
4
,
pp. 367-386
Persistent link: https://www.econbiz.de/10011924291
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->