Service recovery performance and repurchase intentions : the mediation effect of service quality at KFC
Year of publication: |
2023
|
---|---|
Authors: | Amoako, George Kofi ; Caesar, Livingstone Divine ; Dzogbenuku, Robert Kwame ; Bonsu, Gifty Agyeiwah |
Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 1, p. 110-130
|
Subject: | Customer satisfaction | Ghana | KFC | Repurchase intention | Service quality | Service recovery | Kundenzufriedenheit | Dienstleistungsqualität | Kundenservice | Customer service | Beschwerdemanagement | Complaint management |
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