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subject:"United States"
~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Customer service
63
Kundenservice
63
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
43
Kundenzufriedenheit
43
Consumer behaviour
37
Beziehungsmarketing
31
Relationship marketing
31
Einzelhandel
12
Emotion
12
Retail trade
12
Satisfaction
11
Dienstleistungssektor
10
Service industry
10
Beschwerdemanagement
9
Complaint management
9
Service failure
7
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Work behaviour
6
Artificial intelligence
5
Künstliche Intelligenz
5
Service encounter
5
Service encounters
5
Service recovery
5
Customer loyalty
4
Emotional intelligence
4
Intelligence
4
Intelligenz
4
Online retailing
4
Online-Handel
4
Retail
4
Airline
3
Arbeitskräfte
3
Chatbots
3
Customer integration
3
Dienstleistung
3
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Article
39
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Article in journal
39
Aufsatz in Zeitschrift
39
Language
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English
39
Author
All
Prentice, Catherine
3
Seger-Guttmann, Tali
2
Al Hakim, Zeina T.
1
Andersson, Pernille K.
1
Ashill, Nicholas J.
1
Bicho, Marta
1
Bougoure, Ursula Sigrid
1
Bressolles, Gregory
1
Bulmer, Sandy
1
Cambra-Fierro, Jesús
1
Chen, Tom
1
Cheng, Kenny Teoh Guan
1
Cheng, Zhendong
1
Cheung, Fung Yi Millissa
1
Cuny, Caroline
1
Dey, Bikash Koli
1
Dominique-Ferreira, Sergio
1
Dootson, Paula
1
Durrieu, François
1
Elms, Jonathan
1
Fan, Wenfang
1
Fazal-e-Hasan, Syed
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gan, Wen-xue
1
Gibbs, Tanya
1
Gong, Xiushuang
1
Gustafsson, Anders
1
Hanson, Nicole
1
Harun, Ahasan
1
Heidemann, F.
1
Heyman, James E.
1
Ho, Ting Hin
1
Hu, Jing
1
Huang, Yu-Shan
1
Itani, Omar S.
1
Jaramillo, Fernando
1
Javed, Muhammad Kashif
1
Jebarajakirthy, Charles
1
Jia, Wenli
1
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Journal of retailing and consumer services
International journal of hospitality management
25
Journal of business research : JBR
25
The journal of services marketing
23
Journal of service research
12
Journal of service theory and practice
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of the Academy of Marketing Science
6
European journal of marketing
5
Service business
5
The service industries journal
5
International journal of consumer studies
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Journal of travel and tourism marketing
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Asia Pacific journal of marketing and logistics
3
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Journal of service management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
Asia-Pacific journal of business administration
2
Business horizons
2
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ECONIS (ZBW)
39
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39
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date (oldest first)
1
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
2
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
3
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
4
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
5
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
6
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
7
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
8
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
9
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
10
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
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