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subject:"United States"
~accessRights:"restricted"
~person:"Bruce, Helen L."
~subject:"Konsumentenverhalten"
~subject:"Service recovery"
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United States
Konsumentenverhalten
Service recovery
Beziehungsmarketing
2
Consumer behaviour
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Kundenzufriedenheit
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Low customer power
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Bruce, Helen L.
Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
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Collier, Joel E.
4
Mattila, Anna S.
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Medler-Liraz, Hana
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Seger-Guttmann, Tali
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Folse, Judith Anne Garretson
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Ho, Ting Hin
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Li, Yi
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Miao, Li
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Pelletier, Mark J.
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Prentice, Catherine
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Rui, Huaxia
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Shin, Hyunju
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Tojib, Dewi
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Tsarenko, Yelena
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Cai, Ruiying
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European journal of marketing
1
The journal of services marketing
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ECONIS (ZBW)
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I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
2
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
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