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subject:"United States"
~accessRights:"restricted"
~person:"Campbell, Colin L."
~subject:"Konsumentenverhalten"
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United States
Konsumentenverhalten
Beschwerdemanagement
2
Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer service
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Dienstleistungsqualität
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Kundenservice
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Service failure
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Service quality
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B-to-B-Marketing
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Business-to-business marketing
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Customer defection
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Customer engagement
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Customer integration
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Customer relations
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Customer satisfaction
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Ethiopia
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KMU
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Kundenintegration
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Kundenzufriedenheit
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Lieferantenmanagement
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Microfailures
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micro-failures
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Campbell, Colin L.
Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
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Medler-Liraz, Hana
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Seger-Guttmann, Tali
4
Ferraro, Carla
3
Ho, Ting Hin
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Li, Yi
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Miao, Li
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Prentice, Catherine
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Rui, Huaxia
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Sands, Sean
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Tojib, Dewi
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Tsarenko, Yelena
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Witell, Lars
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Alavi, Sascha
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Ali, Fayaz
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Alkire, Linda
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Ambika, Anupama
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Anaya, Gerardo Joel
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Black, William C.
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Brach, Simon
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Breazeale, Michael
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Burton, Jamie
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Cai, Ruiying
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Casidy, Riza
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Chaker, Nawar N.
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Cheung, Fung Yi Millissa
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Deges, Frank
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Esmark Jones, Carol L.
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Fan, Alei
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Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
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Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
2
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
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