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subject:"United States"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Customer service
7
Kundenservice
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Beziehungsmarketing
4
Consumer behaviour
4
Relationship marketing
4
Beschwerdemanagement
3
Complaint management
3
Emotion
3
Arbeitsverhalten
2
Work behaviour
2
service failure
2
Arbeitsleistung
1
Arbeitszufriedenheit
1
Betriebsklima
1
Customer integration
1
Ethiopia
1
Führungsstil
1
Gastgewerbe
1
Gastronomie
1
Hospital
1
Hospitality industry
1
Innovation
1
Innovation management
1
Innovationsmanagement
1
Job performance
1
Job satisfaction
1
Krankenhaus
1
Kundenintegration
1
Leadership style
1
Leistungsanreiz
1
Leistungsmotivation
1
Mobile communications
1
Mobilkommunikation
1
Motivation
1
New product development
1
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Article
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English
5
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Baker, Melissa A.
2
Kim, Kawon Kathy
2
Huang, Zhuowei
1
Mathe, Kimberly
1
Miao, Li
1
Slevitch, Lisa
1
Wang, Ying
1
Xu, Feng Zeng
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
45
The journal of services marketing
38
International journal of hospitality management
37
Journal of business research : JBR
28
Psychology & marketing
15
Services marketing quarterly
15
Journal of service research
12
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research : JSR
10
Journal of the Academy of Marketing Science
9
European journal of marketing : EJM
8
International journal of consumer studies
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of retailing
8
Managing service quality : MSQ ; an international journal
8
Journal of air transport management
7
Journal of service management
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Journal of marketing theory and practice
6
Service business
6
The service industries journal
6
Academy of Management journal : AMJ
5
European journal of operational research : EJOR
5
International journal of business and economics
5
International journal of retail & distribution management
5
International journal of services and operations management
5
Journal of travel and tourism marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
International journal of production economics
4
Journal of consumer behaviour : an international research review
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Personnel psychology : a journal of applied research
4
Technological forecasting & social change : an international journal
4
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ECONIS (ZBW)
5
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1
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
2
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
3
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
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