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type:"article"
~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
48
Service quality
48
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
18
Konsumentenverhalten
18
service quality
14
Qualitätsmanagement
13
Website
12
India
10
Indien
10
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Beziehungsmarketing
7
Electronic Banking
7
Electronic banking
7
Relationship marketing
7
information quality
7
system quality
7
Information system
6
Informationssystem
6
customer satisfaction
6
perceived ease of use
6
perceived usefulness
6
AHP approach
5
AHP-Verfahren
5
Cloud Computing
5
Cloud computing
5
Innovation adoption
5
Innovationsakzeptanz
5
Structural equation model
5
Strukturgleichungsmodell
5
cloud computing
5
Bank
4
Betriebliches Informationssystem
4
Business intelligence system
4
E-Government
4
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13
Aufsatz in Zeitschrift
13
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English
13
Author
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Abdel-Razek, Refaat H.
1
Agarwal, Rajesh
1
Aggarwal, Himanshu
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
Budi, Nur Fitriah Ayuning
1
Chauhan, Sumedha
1
Dhingra, Sanjay
1
Ferrer, Mario
1
Fitrianah, Devi
1
Ghanim, Haitham G.
1
Hidayanto, Achmad Nizar
1
Hidayonto, Achmad Nizar
1
Jaiswal, MP
1
Jalal, Dima
1
Junus, Kasiyah M.
1
Jørsfeldt, Liliyana Makarova
1
Khalil, Omar
1
Kongkiti Phusavat
1
Limupa, Arieffender
1
Madan, Sushila
1
Madhuri, K. Lakshmi
1
Mokashi, Uma Mohan
1
Rocha, Álvaro
1
Rotinsulu, Yan Yonathan
1
Sahi, Geetanjali
1
Santa, Ricardo
1
Scavarda, Annibal
1
Setiawanta, Yulita
1
Singh, Garima
1
Singh, Vinay
1
Singla, Bhim Sain
1
Sucahyo, Yudho Giri
1
Suma, V.
1
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International journal of business information systems : IJBIS
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
62
International journal of quality & reliability management
57
Quality management journal : QMJ
44
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
21
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
International journal of services, economics and management
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services and operations management : IJSOM
8
International journal of services technology and management
8
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ECONIS (ZBW)
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1
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
Saved in:
2
Factors to measure the cloud service quality : a review
Dhingra, Sanjay
;
Agarwal, Rajesh
- In:
International journal of business information systems : …
41
(
2022
)
3
,
pp. 289-321
Persistent link: https://www.econbiz.de/10013460316
Saved in:
3
Citizen centric assessment framework for e-governance services quality
Singh, Vinay
;
Singh, Garima
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
Saved in:
4
A triangular perception of scope creep influencing the project success
Madhuri, K. Lakshmi
;
Suma, V.
;
Mokashi, Uma Mohan
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10011849245
Saved in:
5
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
6
The impact of the quality of the service from IS/IT departments on the improvement of operational performance : the point of view of users of technological innovations
Santa, Ricardo
;
Ferrer, Mario
;
Jørsfeldt, Liliyana Makarova
- In:
International journal of business information systems : …
28
(
2018
)
2
,
pp. 125-146
Persistent link: https://www.econbiz.de/10011882756
Saved in:
7
Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri
;
Rotinsulu, Yan Yonathan
; …
- In:
International journal of business information systems : …
24
(
2017
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
Saved in:
8
Determinants of the information systems effectiveness at the Ministry of Communications : Kuwait
Khalil, Omar
;
Ghanim, Haitham G.
;
Abdel-Razek, Refaat H.
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 406-431
Persistent link: https://www.econbiz.de/10011637537
Saved in:
9
STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
10
Exploring factors affecting service quality of ERP on cloud : a revelatory case study
Chauhan, Sumedha
;
Jaiswal, MP
- In:
International journal of business information systems : …
19
(
2015
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10011326747
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