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type:"article"
~isPartOf:"International journal of services and operations management"
~language:"eng"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Qualitätswirtschaft"
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Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
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11
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9
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9
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total quality management
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Lean Management
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Lean management
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Konsumentenverhalten
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SERVQUAL
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Aufsatz in Zeitschrift
Article in journal
88
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Devadasan, S. R.
6
Murugesh, R.
3
Smith, Alan D.
3
Vinodh S
3
Al-Khalili, Amjad
2
Amjad Khalili
2
Baker, Timothy
2
Chiarini, Andrea
2
Digalwar, A. K.
2
Garg, Dixit
2
Gupta, Vineet
2
Jegadheesan, C.
2
Kamakoty, Juhi
2
Karim, A. N. Mustafizul
2
Kumar, Raj
2
Mathiyazhagan, Maathai K.
2
Md Yusof Ismail
2
Min, Ho-key
2
Paranitharan, K. P.
2
Shalij, P. R.
2
Sohani, Nagendra
2
Subari, Khairanum
2
Adams, Stephanie G.
1
Afruzi, Elham Nabipoor
1
Akbulut, Asli Yagmur
1
Alawamleh, Mohammad
1
Anbuoli, P.
1
Antunes, Marina Godinho
1
Ashley, Nancy W.
1
Asokan, P.
1
Babbar, Sunil
1
Babu, T. Ramesh
1
Basu, Rana
1
Bharathi, S. Karthik
1
Bhasin, Harsh V.
1
Bhaskar, N. Udaya
1
Bhola, Prabha
1
Bouami, Driss
1
Cao, Zheng
1
Chadha, Suresh Kumar
1
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
518
International journal of productivity and quality management : IJPQM
452
The TQM journal : the international review of organizational improvement
408
International journal of quality & reliability management
389
International journal of production research
351
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
181
Quality management journal : QMJ
171
European journal of operational research : EJOR
93
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
The international journal of productivity and performance management : IJPPM
59
Business process management journal
58
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
46
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
International journal of quality and innovation
41
European journal of industrial engineering : EJIE
40
International journal of technology management : IJTM
38
Cogent business & management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
International journal of services and operations management : IJSOM
28
Journal of business research : JBR
28
Auditing : a journal of practice & theory
26
Benchmarking : an international journal
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
88
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88
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1
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
2
Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit
;
Chauhan, Gaurav
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
Saved in:
3
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
4
Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa
;
Alawamleh, Mohammad
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
Saved in:
5
Application of fuzzy QFD for improving the process sustainability characteristics : a case study
Vimal, K. E. K.
;
Vinodh S
;
Jayakrishna, K.
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 173-201
Persistent link: https://www.econbiz.de/10012008969
Saved in:
6
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
7
Manufacturing excellence in the Indian automobile industry through sustainable lean manufacturing : a case study
Kumar, Naveen
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 180-196
Persistent link: https://www.econbiz.de/10012154626
Saved in:
8
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
9
An empirical study on integrated manufacturing system practiced in Indian industries : a structural equation modelling approach
Paranitharan, K. P.
;
Babu, T. Ramesh
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 259-277
Persistent link: https://www.econbiz.de/10012154634
Saved in:
10
Linkages of QMS and soft EMS : perceptions of operations managers as modelled by SEM
Amjad Khalili
;
Md Yusof Ismail
;
Karim, A. N. Mustafizul
; …
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 341-360
Persistent link: https://www.econbiz.de/10012159138
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