Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Year of publication: |
2019
|
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Authors: | Ershadi, Mohammad Javad ; Niaki, Seyed Taghi Akhavan ; Sadeghee, Razieh |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 34.2019, 2, p. 228-240
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Subject: | service quality | information technology | SERVQUAL | gap analysis | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Qualitätsmanagement | Quality management |
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