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type:"article"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Social Web"
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Search: subject_exact:"Mobilkommunikation"
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Dienstleistungsqualität
Social Web
Mobile communications
73
Mobilkommunikation
73
Consumer behaviour
58
Konsumentenverhalten
58
Customer satisfaction
26
Kundenzufriedenheit
26
Mobile Business
24
Mobile business
24
Beziehungsmarketing
21
Relationship marketing
21
Service quality
17
Innovation adoption
16
Innovationsakzeptanz
16
Mobile phone
16
Mobiltelefon
16
Mobile Anwendung
10
Mobile application
10
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Confidence
8
Internet marketing
8
Mobile Marketing
8
Mobile marketing
8
Online-Marketing
8
Vertrauen
8
Beschwerdemanagement
7
Complaint management
7
Electronic money
6
Elektronisches Geld
6
Mobile commerce
6
Satisfaction
6
Social web
6
Customer service
5
Kundenservice
5
Trust
5
Brand image
4
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Undetermined
17
Free
2
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Article in journal
23
Aufsatz in Zeitschrift
23
Language
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English
23
Author
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Ladhari, Riadh
2
Souiden, Nizar
2
Ashaduzzaman, Md
1
Bataoui, Soffien
1
Bicho, Marta
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Carlson, Jamie
1
Casidy, Riza
1
Cassab, Harold
1
Cherukur, Ram Babu
1
Chiadmi, Nour-Eddine
1
Chiu, Hsin-Yi
1
Chuah, Stephanie Hui-wen
1
Culver, Jeffrey N.
1
Dufour, Béatrice
1
Fazal-e-Hasan, Syed
1
Goneos-Malka, A.
1
Grobler, Anske F.
1
Han, Heesup
1
Harun, Ahasan
1
Hsu, Jen-Hsien
1
Jebarajakirthy, Charles
1
Jung, Na Young
1
Kaatz, Christopher
1
Kandampully, Jay
1
Kao, Shu-Chen
1
Marimuthu, Malliga
1
Martinez, Luisa M.
1
Mitronen, Lasse
1
Mohsen, Kholoud
1
Mortimer, Gary
1
Najam, Hammad
1
Nik Kamariah Nik Mat
1
Omar, Suha
1
Oozeerally, Adam
1
Pacheco, Natália Araújo
1
Peak, Daniel Alan
1
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Published in...
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Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
International journal of hospitality management
10
The journal of services marketing
10
International journal of services and operations management
8
International journal of contemporary hospitality management
6
International journal of networking and virtual organisations : IJNVO
6
International journal of services, economics and management
6
Journal of business research : JBR
6
Services marketing quarterly
6
Cogent business & management
5
Service business
5
International journal of business information systems : IJBIS
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Telecommunications policy : the international journal of digital economy, data sciences and new media
4
The service industries journal
4
Tourism management : research, policies, practice
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
International journal of bank marketing
3
International journal of business innovation and research
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality & reliability management
3
Journal of financial services marketing
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Journal of global marketing
3
Journal of service research : JSR
3
Managing service quality : MSQ ; an international journal
3
The international journal of bank marketing : IJBM
3
Tourism management perspectives : TMP
3
African journal of business and economic research : AJBER
2
Business horizons
2
Decision sciences
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Electronic markets : the international journal on networked business
2
EuroMed journal of business
2
European research studies
2
Global business review
2
Handbook of research in mobile business : technical, methodological, and social perspectives
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
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ECONIS (ZBW)
23
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1
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
3
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
4
A study on customer satisfaction on e-payment applications
Cherukur, Ram Babu
;
Srilakshmi Harshitha P
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 920-926
Persistent link: https://www.econbiz.de/10012543187
Saved in:
5
A virtual market in your pocket : how does mobile augmented reality (MAR) influence consumer decision making?
Qin, Hong
;
Peak, Daniel Alan
;
Prybutok, Victor
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431666
Saved in:
6
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
7
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
8
How do electronic word of mouth practices contribute to mobile banking adoption?
Shankar, Amit
;
Jebarajakirthy, Charles
;
Ashaduzzaman, Md
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012132251
Saved in:
9
Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Kaatz, Christopher
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171897
Saved in:
10
Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Carlson, Jamie
;
Rahman, Mohammad M.
;
Taylor, Alexander
; …
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 149-162
Persistent link: https://www.econbiz.de/10011980821
Saved in:
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