Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Christopher Kaatz
| Year of publication: |
2020
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|---|---|
| Authors: | Kaatz, Christopher |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 53.2020, p. 1-13
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| Subject: | Contextual factors | Electronic service quality | Mobile commerce | Mobile service quality | Propensity score matching | Replication | Dienstleistungsqualität | Service quality | Mobile Business | Mobile business | Mobilkommunikation | Mobile communications | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.101983 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012171897