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type:"article"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Total quality management & business excellence"
~person:"Azad, Mohsen Farzaneh"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
1
Fuzzy sets
1
Fuzzy-Set-Theorie
1
Hotel industry
1
Hotellerie
1
House of Quality
1
Kano model
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Kundenzufriedenheit
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QFD
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Quality management
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Qualitätsmanagement
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SERVQUAL
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Service quality
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fuzzy set theory
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Journal of business research : JBR
Total quality management & business excellence
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A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
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