A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Year of publication: |
2019
|
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Authors: | Beheshtinia, Mohammad Ali ; Azad, Mohsen Farzaneh |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 7, p. 808-830
|
Subject: | fuzzy set theory | House of Quality | Kano model | QFD | SERVQUAL | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction |
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