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type:"article"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
33
Service quality
33
service operations
11
Gesundheitsversorgung
10
Health care
10
Qualitätsmanagement
10
Hospital
9
Krankenhaus
9
Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
7
Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Product quality
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Produktqualität
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Queueing theory
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Warteschlangentheorie
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healthcare management
5
service quality
5
Call centre
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Callcenter
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Competition
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Customer service
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Domestic care
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Experiment
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Game theory
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Häusliche Pflege
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Kundenservice
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Lieferantenmanagement
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Preismanagement
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Pricing strategy
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Spieltheorie
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Supplier relationship management
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quality management
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Agrawal, Anupam
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Allon, Gad
1
Bassamboo, Achal
1
Batt, Robert J.
1
Bolling, Steven F.
1
Buell, Ryan W.
1
Campbell, Dennis W.
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Manufacturing & service operations management : M & SOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
62
International journal of quality & reliability management
57
Quality management journal : QMJ
44
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
21
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
International journal of services, economics and management
10
Journal of business research : JBR
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services and operations management : IJSOM
8
International journal of services technology and management
8
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1
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
2
Service quality using text mining : measurement and consequences
Mejia, Jorge
;
Mankad, Shawn
;
Gopal, Anandasivam
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1354-1372
Persistent link: https://www.econbiz.de/10012695656
Saved in:
3
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
4
Using patient-specific quality information to unlock hidden healthcare capabilities
Wang, Guihua
;
Li, Jun
;
Hopp, Wallace J.
;
Fazzalari, …
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
3
,
pp. 582-601
Persistent link: https://www.econbiz.de/10012102847
Saved in:
5
Quality at the source or at the end? : managing supplier quality under information asymmetry
Nikoofal, Mohammad E.
;
Gümüş, Mehmet
- In:
Manufacturing & service operations management : M & SOM
20
(
2018
)
3
,
pp. 498-516
Persistent link: https://www.econbiz.de/10011914429
Saved in:
6
Quality in supply chain encroachment
Ha, Albert
;
Long, Xiaoyang
;
Nasiry, Javad
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
2
,
pp. 280-298
Persistent link: https://www.econbiz.de/10011487159
Saved in:
7
How do customers respond to increased service quality competition?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
Saved in:
8
Does organizational forgetting affect vendor quality performance? : an empirical investigation
Agrawal, Anupam
;
Muthulingam, Suresh
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 350-367
Persistent link: https://www.econbiz.de/10011307927
Saved in:
9
Speed-quality trade-offs in a dynamic model
Kostami, Vasiliki
;
Rajagopalan, Sampath
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
1
,
pp. 104-118
Persistent link: https://www.econbiz.de/10010339114
Saved in:
10
Can financial markets inform operational improvement efforts? : evidence from the airline industry
Ramdas, Kamalini
;
Williams, Jonathan W.
;
Lipson, Marc
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10009782019
Saved in:
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