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type:"article"
~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Edvardsson, Bo"
~person:"Rivkin, Steven G."
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Bad-Mouthing Behavior
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Beschwerdemanagement
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Collaboration
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Compensation
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Complaint Management
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Complaint management
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Customer satisfaction
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Customer service
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Edvardsson, Bo
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Marketing letters : a journal of research in marketing
Journal of service management
6
International journal of quality and service sciences
3
Journal of public economics
3
Managing service quality : MSQ ; an international journal
3
Journal of human resources : JHR
2
The journal of services marketing
2
Annual review of economics
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Brookings papers on education policy
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Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
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Economics of education review
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Handbook of the economics of education : volume 2
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Handbook of the economics of education ; Vol. 2
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Journal of business research : JBR
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Journal of labor economics
1
Journal of retailing and consumer services
1
Journal of service research
1
Scandinavian journal of management
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Service quality and management
1
The economic journal : the journal of the Royal Economic Society
1
The economics of school choice
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The journal of economic perspectives : EP ; a journal of the American Economic Association
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
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