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type:"article"
~language:"eng"
~person:"Bamber, Greg"
~person:"Russell, Roberta S."
~subject:"Krankenhaus"
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Krankenhaus
Quality management
7
Qualitätsmanagement
7
Gesundheitsversorgung
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Health care
6
Hospital
6
Dienstleistungsqualität
5
Service quality
5
Gesundheitswesen
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Kundenzufriedenheit
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Lean Management
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Lean Six Sigma
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Time
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Zeit
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medical clinics
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ordinal logistic regression
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patient experience
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waiting time
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Bamber, Greg
Russell, Roberta S.
McFadden, Kathleen L.
10
Gowen, Charles, III.
8
Antony, Jiju
5
Bhat, Shreeranga
5
Cudney, Elizabeth A.
4
Fredendall, Lawrence D.
4
Gijo, E. V.
4
Johnson, Dana M.
4
Lee, Jung Young
4
Sweis, Rateb J.
4
Chakraborty, Subhajit
3
Ferrand, Yann B.
3
Fitzgerald, Gerard
3
Gremyr, Ida
3
He, Zhen
3
Jnanesh, N. A.
3
Kaynak, Hale
3
Shortell, Stephen M.
3
Swarnakar, Vikas
3
Tucker, Anita L.
3
Al-Dweik, Ghadeer
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Ballardie, Ruth
2
Bartram, Timothy
2
Bernardo, Vitor Zanetti
2
Burgess, James Francis
2
Capolupo, Nicola
2
Choi, Yunsik
2
Ciasullo, Maria Vincenza
2
Costa, Ana Sara
2
Crema, Maria
2
Davis, Mark
2
Dey, Prasanta Kumar
2
Figueira, José Rui
2
Gauld, Robin
2
Gerolamo, Mateus Cecílio
2
Gopi, D.
2
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Quality management journal : QMJ
3
International journal of quality & reliability management
1
Journal of health organization and management
1
The international journal of human resource management
1
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ECONIS (ZBW)
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
3
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
4
Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.
;
Gough, Richard
;
Bartram, Timothy
; …
- In:
Journal of health organization and management
30
(
2016
)
6
,
pp. 939-949
Persistent link: https://www.econbiz.de/10011610024
Saved in:
5
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
6
Implementing lean management/Six Sigma in hospitals : beyond empowerment or work intensification?
Stanton, Pauline
;
Gough, Richard
;
Ballardie, Ruth
; …
- In:
The international journal of human resource management
25
(
2014
)
21
,
pp. 2926-2940
Persistent link: https://www.econbiz.de/10010474951
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