Perceptions of care quality and the effect on patient satisfaction
Dana M. Johnson, Roberta S. Russell and Sheneeta W. White
| Year of publication: |
2016
|
|---|---|
| Authors: | Johnson, Dana M. ; Russell, Roberta S. ; White, Sheneeta W. |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 33.2016, 8, p. 1202-1229
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| Subject: | Patient satisfaction | Healthcare quality | Multi-year case study | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Produktqualität | Product quality | Gesundheitswesen | Health care system | Qualitätsmanagement | Quality management | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-08-2015-0121 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011606598