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type:"article"
~language:"eng"
~person:"Johnson, Dana M."
~person:"Russell, Roberta S."
~subject:"Krankenhaus"
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Search: subject_exact:"Qualitätswirtschaft"
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Krankenhaus
Dienstleistungsqualität
5
Quality management
5
Qualitätsmanagement
5
Service quality
5
Gesundheitsversorgung
4
Health care
4
Hospital
4
Patienten
4
Patients
4
Gesundheitswesen
3
Health care system
3
Healthcare quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Time
2
Zeit
2
medical clinics
2
ordinal logistic regression
2
patient experience
2
waiting time
2
Factor analysis
1
Faktorenanalyse
1
Higher education institution
1
Hochschule
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Multi-year case study
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Patient satisfaction
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Satisfaction
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Structural equation model
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Strukturgleichungsmodell
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Studium
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USA
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United States
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Zufriedenheit
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factor analysis
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healthcare service quality
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patient satisfaction
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structural equation modeling
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Johnson, Dana M.
Russell, Roberta S.
McFadden, Kathleen L.
10
Gowen, Charles, III.
8
Antony, Jiju
5
Bhat, Shreeranga
5
Cudney, Elizabeth A.
4
Fredendall, Lawrence D.
4
Gijo, E. V.
4
Lee, Jung Young
4
Sweis, Rateb J.
4
Chakraborty, Subhajit
3
Ferrand, Yann B.
3
Fitzgerald, Gerard
3
Gremyr, Ida
3
He, Zhen
3
Jnanesh, N. A.
3
Kaynak, Hale
3
Shortell, Stephen M.
3
Swarnakar, Vikas
3
Tucker, Anita L.
3
Al-Dweik, Ghadeer
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Ballardie, Ruth
2
Bamber, Greg
2
Bartram, Timothy
2
Bernardo, Vitor Zanetti
2
Burgess, James Francis
2
Capolupo, Nicola
2
Choi, Yunsik
2
Ciasullo, Maria Vincenza
2
Costa, Ana Sara
2
Crema, Maria
2
Davis, Mark
2
Deakins, Eric
2
Dey, Prasanta Kumar
2
Figueira, José Rui
2
Gauld, Robin
2
Gerolamo, Mateus Cecílio
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Quality management journal : QMJ
3
International journal of quality & reliability management
1
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ECONIS (ZBW)
4
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
3
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
4
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
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