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type:"article"
~person:"Cockalo, Dragan"
~person:"Masoudi, Ali"
~subject:"Beziehungsmarketing"
~subject:"Hotel and catering industry"
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Beziehungsmarketing
Hotel and catering industry
Quality management
4
Qualitätsmanagement
4
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4
Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Hotel industry
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Hotellerie
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Kundenzufriedenheit
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Serbia
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Serbien
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AHP approach
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AHP-Verfahren
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Analytic hierarchy process (AHP)
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Gastgewerbe
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Hospitality industry
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Hospitality management
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Hotel landscaping design
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Hotels
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Iran
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Lieferantenmanagement
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Maximum difference (MaxDiff) scaling method
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Supplier relationship management
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Three-phased quality function development (QFD)
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Voice of customer (VOC)
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business excellence
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customer satisfaction
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model
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quality management
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relationship marketing
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Cockalo, Dragan
Masoudi, Ali
Bruhn, Manfred
5
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
Smith, Alan D.
4
Choi, Beom Joon
3
Fargnoli, Mario
3
Haber, Nicolas
3
Herrmann, Andreas
3
Masudin, Ilyas
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Restuputri, Dian Palupi
3
Shahin, Arash
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Svensson, Göran
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Bonfanti, Angelo
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Carvalho, Raíssa Souto Maior Corrêa de
2
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Chavadi, Chandan Andanesh
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Chin, Kwai Sang
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Cudney, Elizabeth A.
2
Dabestani, Reza
2
Devadasan, S. R.
2
Dietrich, Martin
2
Djordjevic, Dejan
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Erkul, Muratcan
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Fröhling, Oliver
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Georgi, Dominik
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Giovanis, Apostolos
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Helmig, Bernd
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Huber, Frank
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Jochem, Roland
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Kaynak, Hale
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Kim, Hyun Sik
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Kwak, Choonjong
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Marimon, Frederic
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Medeiros, Denise Dumke de
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Menon, Balakrishnan
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International journal of quality & reliability management
1
International journal of services technology and management
1
Quality management journal : QMJ
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
Saved in:
2
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
3
Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
Saved in:
4
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
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