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type:"article"
~person:"Cockalo, Dragan"
~person:"Masoudi, Ali"
~subject:"Beziehungsmarketing"
~subject:"Hotellerie"
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Beziehungsmarketing
Hotellerie
Quality management
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Qualitätsmanagement
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Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Hotel industry
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Kundenzufriedenheit
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Serbia
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Serbien
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Analytic hierarchy process (AHP)
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Gastgewerbe
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Hotel and catering industry
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Hotel landscaping design
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Hotels
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Iran
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Lieferantenmanagement
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Maximum difference (MaxDiff) scaling method
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Multi-criteria analysis
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Supplier relationship management
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Three-phased quality function development (QFD)
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business excellence
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Cockalo, Dragan
Masoudi, Ali
Pereira-Moliner, Jorge
10
Tarí, Juan José
10
Molina Azorín, José Francisco
9
López-Gamero, María D.
6
Bruhn, Manfred
5
Pertusa-Ortega, Eva M.
5
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
Shahin, Arash
4
Smith, Alan D.
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Antony, Jiju
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Choi, Beom Joon
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Dabestani, Reza
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Fargnoli, Mario
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Haber, Nicolas
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Herrmann, Andreas
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Kit-Yeng Sin
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Masudin, Ilyas
3
Restuputri, Dian Palupi
3
Schmutte, Andre M.
3
Shirouyehzad, Hadi
3
Svensson, Göran
3
Abbas Mardani
2
Alonso-Almeida, M. Mar
2
Ballina, Francisco Javier de la
2
Bonfanti, Angelo
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Carvalho, Raíssa Souto Maior Corrêa de
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Chakraborty, Subhajit
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Chavadi, Chandan Andanesh
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Chen, Hsi-Tien
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Chen, Mu-Chen
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Chen, Shun-Hsing
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Chin, Kwai Sang
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Claver Cortés, Enrique
2
Cudney, Elizabeth A.
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Devadasan, S. R.
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Dietrich, Martin
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Djordjevic, Dejan
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Elshaer, Ibrahim A.
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International journal of quality & reliability management
1
International journal of services technology and management
1
Quality management journal : QMJ
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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1
Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
Saved in:
2
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
3
Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
Saved in:
4
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
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