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type:"article"
~person:"Cockalo, Dragan"
~person:"Masoudi, Ali"
~subject:"Beziehungsmarketing"
~subject:"Quality management"
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Beziehungsmarketing
Quality management
Qualitätsmanagement
4
Relationship marketing
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Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Hotel industry
2
Hotellerie
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Serbia
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AHP approach
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Hotel and catering industry
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Hotel landscaping design
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Hotels
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Iran
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Lieferantenmanagement
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Maximum difference (MaxDiff) scaling method
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Multi-criteria analysis
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Supplier relationship management
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Three-phased quality function development (QFD)
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business excellence
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Cockalo, Dragan
Masoudi, Ali
Antony, Jiju
116
Devadasan, S. R.
60
Shahin, Arash
32
Sampaio, Paulo
29
Cudney, Elizabeth A.
28
Murugesh, R.
26
Tarí, Juan José
25
Ahuja, Inderpreet Singh
24
Dale, Barrie G.
24
Garza-Reyes, Jose Arturo
24
Jochem, Roland
24
Chiarini, Andrea
20
Gremyr, Ida
20
Bruhn, Manfred
18
Casadesús, Martí
18
He, Zhen
18
Singh, Bikram Jit
18
Dahlgaard, Jens Jörn
17
Marimon, Frederic
16
Töpfer, Armin
16
Wiele, Ton van der
16
Furterer, Sandra L.
15
Heras-Saizarbitoria, Iñaki
15
Khanduja, Dinesh
15
Kumar, Vikas
15
Linderman, Kevin
15
McDermott, Olivia
15
Saraiva, Pedro
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Sony, Michael
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Sweis, Rateb J.
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Zhao, Xiande
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Franceschini, Fiorenzo
14
Fredendall, Lawrence D.
14
Kumar, Maneesh
14
Kumar, Vinod
14
McFadden, Kathleen L.
14
Molina Azorín, José Francisco
14
Parast, Mahour Mellat
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Boiral, Olivier
13
Calvo-Mora, Arturo
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International journal of quality & reliability management
1
International journal of services technology and management
1
Quality management journal : QMJ
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
Saved in:
2
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
3
Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
Saved in:
4
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
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